Our Policy

Our Return Policy

Please select your Tambo Teddy carefully, as returns due to ‘change of mind’ are not available.

Tambo Teddies will accept product returns and provide you with an exchange voucher or repair where:
• The product is faulty or is not of acceptable quality, and you can present your Tambo Teddies receipt or other adequate proof of purchase within 7 days of receiving your product.
• The product does not match the sample or our description; and you can present your Tambo Teddies receipt or other adequate proof of purchase within 7 days of receiving your product.

Please note colours do vary as sheepskin is a
natural product.

Although Tambo Teddies are a quality handmade product, they do not come with a lifetime guarantee. For damage that is incurred after the 7 day returns period, repair maybe available however the cost of repairs and postage are the responsibility of the owner. Please enquire regarding repair costs. However if a bear is deemed unrepairable we do offer a 20% discount towards the cost of a replacement product. Upon receipt of the returned item, we will either send you the correct item or issue you a refund. We encourage you to obtain a tracking number and insurance when returning an item(s).

We require that you contact us before returning an item to let us know. Please email us at info@tamboteddies.com.au we will respond within 24 hours.

Shipping Policy

Orders are shipped Monday through Friday. All orders are shipped express postage shipped via Australia Post from our Toowoomba store. Orders are shipped within 1-2 business days. Each order will receive a tracking number via email from Australia Post on the day your package is sent.

Shipping & handling is $15 New Zealand wide.
International orders are $49.50 and are calculated on weight and Australia Post standards.

For smaller items such as our bickie bears a refund of the international postage fee will be made where applicable. The shipping rate does not include any customs charges. Tambo Teddies has no control over any customs charges imposed and they are the sole responsibility of the customer placing the order.
Please check the specific countries’ information provided by Australia on their website HERE

Payment Methods

We accept all major credit cards and you may also
check out using PayPal or via a bank transfer.
We also offer Afterpay payment facility.
We also accept payment by cheque and money
order sent to:
Tambo Teddies
17 Arthur St
Tambo Qld 4478

Privacy Policy

We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?
We only collect information that we need that is
related to your order. This includes your:
Billing Address
Shipping Address
Phone Number
Email Address
Credit Card Information
We do not sell or redistribute your information
We collect this information to find out where our visitors are coming from so that we can improve our marketing and to enable us to contact you regarding your order if necessary.

Security and Storage
Only your order data billing, shipping, and
order contents data is stored on our server.
This information is encrypted using a Secure
Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.